Author Archives: Matthew Smith

LASR request issue resolved

6/20/16
The respective vendors have resolved all issues.

Earlier this week the University Libraries transitioned our library catalog from a local server to “the cloud.”

Unfortunately, an unanticipated problem occurred and our catalog is not communicating with our Library Automated Storage and Retrieval system. This means that patrons cannot request items from LASR.

However, these items are still retrievable. Please contact a member of the circulation staff and we can manually retrieve the items you need from LASR.  Please understand that this process is not automated and does take longer.

We are working with the two vendors to resolve this problem as rapidly as possible.

Critical Maintenance on Select Proquest Humanities Databases Saturday April 2nd

On Saturday April 2, 2016, ProQuest will be performing maintenance that will affect access to resources on the Chadwyck-Healey platform. The window is scheduled to begin at 5:00 PM EST and will last for eight (8) hours. We apologize for any inconvenience this will cause.

Transaction problems in ILLiad

OCLC has identified system issues processing transactions in the ILLiad interlibrary loan platform. This is a system-wide event and is affecting users beyond Colgate. They are investigating the issues and will continue to update us.

We have had a very small number of errors reported locally. If you encounter any difficulty with ILLiad, please e-mail or call Ann Ackerson so that we can resolve your request.

Lexis Nexis service issues resolved

Lexis Nexis has resolved their service issues

Lexis Nexis is experiencing a service outage at their end. They are working to resolve the problem. Please check back periodically for updates.

LASR Maintenance Will Diminish Collection Retrieval January 18th to January 19th

Members of the Colgate community,

The Libraries Automated Storage and Retrieval system (LASR) in Case Library will be offline for routine maintenance on the following dates:

January 18th to January 19th.

Half of LASR will be offline at a time with full access available periodically during maintenance breaks.  Patrons should anticipate delays in processing of LASR requests on those dates.

Therefore, if you require any materials housed in LASR, please request those materials before our scheduled maintenance and upgrade.

Please note that unanticipated events in the complex maintenance process may occur and the possibility for additional system unavailability does exist.

Resolved – OCLC service disruptions Sept. 8 – ILLiad, Worldcat

OCLC reports that services have returned to normal.

We are presently experiencing intermittent service disruptions with OCLC. This may affect ILLiad interlibrary loan and Worldcat. We are working to resolve this.

 

ILLiad Interlibrary Loan upgrade June 24th at 2pm

ILLiad interlibrary loan will be unavailable for up to 2 hours, in a two hour window around 3pm on June 24th for a server upgrade. We apologize for any inconvenience.

LASR Maintenance June 23rd to June 24th

Members of the Colgate community,

The Libraries Automated Storage and Retrieval system (LASR) in Case Library will be offline for routine maintenance on the following dates:

June 23rd to June 24th for annual maintenance.

Half of LASR will be offline at a time with full access available periodically during maintenance breaks.  Patrons should anticipate significant delays in processing of LASR requests on those dates.

Therefore, if you require any materials housed in LASR, please request those materials before our scheduled maintenance and upgrade.

Please note that unanticipated events in the complex maintenance and upgrade processes may occur and the possibility for additional system unavailability does exist.

RefWorks scheduled maintenance and downtime Feb. 28, 2015 at 10pm EST

On February 28, 2015, ProQuest will be upgrading its systems infrastructure to improve performance, security, and overall reliability of its products. The window is scheduled to begin at 10 p.m. Eastern Standard Time and will last for five (5) hours. This affects certain Proquest databases and RefWorks.

Please see the following link for the full description.

LibGuides Planned Down Time Friday, February 13, 2015 starting at 10pm

LibGuides Planned Down Time
Friday, February 13, 2015
starting at
10pm U.S. EST

A software update requires us to take down the LibGuides servers for about 90 minutes this Friday, February 13 starting at 10pm. We apologize for the inconvenience.